ISO 9001:2015

What is ISO 9001:2015?

ISO 9001:2015 is an international quality standard. It requires a company to possess capabilities that enable the delivery of high-quality services and maximize client satisfaction. ISO-certified organizations must follow well-defined processes, ensure delivery of defect-free services, guarantee client confidentiality, and continually improve their quality and service delivery systems. ISO standards cover all aspects of a business that contribute to service quality and a satisfactory client experience.

For its commitment to quality, strong client focus, and compliance with ISO requirements, Leo Steel has been awarded the IS0 9001:2015 certificate.
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What does it mean to be ISO 9001:2015 certified?

Being ISO certified means that we have the processes, resources, systems, and skills to deliver high-quality services in a timely manner. The certification illustrates that we are proactive about quality and that client satisfaction is our first priority. Our ISO certification tells you that

• We have qualified editors trained to deliver excellence in service.
• We have a mature quality management system—each document follows a defined process cycle that helps eliminate errors and ensures on-time delivery.
• We take prompt corrective action, resolving complaints and learning from mistakes.
• We regularly interact with our clients and seek their feedback to understand their needs and improve our services.
• We have secure and stable IT systems that guarantee confidentiality of client property.
• We continually evaluate and strengthen our systems and processes through internal and third-party audits.
• All our quality-related processes and systems have been independently assessed and verified by auditors from Qatar Auditors, an international certification agency.